Refund policy
Return and Refund Policy
Thank you for shopping at DittoAgainSports!
As collectors ourselves, we understand the excitement of adding a new card or collectible to your collection, as well as the disappointment of receiving something that doesn’t match what you expected from the online listing.
That’s why we place such a strong emphasis on honesty, transparency, and accurately representing the condition of our products. We want you to feel confident knowing exactly what you’re purchasing.
We’re always happy to provide additional photographs or videos upon request before you make a purchase, so you can inspect the condition of an item and make an informed decision.
Our goal is simple: to provide the same level of transparency, care, and attention to detail that we’d expect when purchasing collectibles for our own collections
Returns
At this time we are not currently accepting returns on items. If you are wanting to cancel an order let us know as soon as possible as you have a 24 hour cancellation window from the time of purchase. Once an item has been shipped a return is no longer possible. If you think an exception should be made please reach out to info@dittoaginsports.com for more assistance.
Refunds
If a exception is made and a refund/return is approved, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. You will receive the credit within a certain number of days, depending on your card issuer's policies.
Shipping on Returned Items
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged, or Defective Items
To help protect both our customers and our business, we photograph collectible items prior to packaging and again once they have been secured in their shipping container. These photographs help document the item’s condition and how it was packaged before leaving our possession.
We’re happy to provide these photographs upon request if any questions or concerns arise regarding the condition of an order.
In the rare event that your item arrives damaged, or is defective please contact us immediately. We will work with you to investigate and resolve the issue, including providing a replacement or refund when appropriate.
If an item arrives damaged, please retain the original packaging and provide photographs of the item and shipping materials.
Lost or Delayed Items
For lost or delayed shipments, please allow up to 30 calendar days for postal delays and investigations. However, we encourage you to contact us as soon as your order exceeds the estimated delivery timeframe so we can begin assisting you.
When applicable, we will coordinate with USPS or the appropriate shipping insurance provider regarding claims for lost or damaged shipments. We are committed to working toward a fair resolution in accordance with our policies and applicable consumer protections.
Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
info@dittoagainsports.com
We reserve the right to update or modify this policy at any time without prior notice. Please review this policy periodically for changes.
Thank you for shopping with DittoAgainSports!